Can I change or cancel my order?

If for any reason you need to cancel your order, just give us a call at 888-438-7490, or send us an email at Support@waterboxaquariums.com. In some cases, your order may have already been prepared for shipping and is awaiting pick-up by the carrier. If that is the case, we will not be able to cancel or make changes to your order. A member of our Customer Support team will be able to assist otherwise.


In-stock orders are processed quickly after the order is placed, sometimes within minutes. Once the order is prepared for shipment and dispatched, it can take an additional 1-10 business days before it is collected by the carrier. Once an order has been picked, packed and dispatched no changes can be made. However, you may return your product once received. For more information about returns see our Return Policy.

Out-of-stock orders will be processed at the first availability of stock. It is our goal to get your items from us to you in the shortest possible timeframe. 


If you would like to add additional items to an existing order, please place a new order. When possible, we will consolidate all open orders for the same Customer and process it as one shipment.

All order changes and cancellations are subject to a $30 Order Change/Cancellation Fee.